IT Onboarding and Offboarding Orchestration Agent
Automates the full sequence of account provisioning, equipment assignment, and access deprovisioning across HR-driven employee lifecycle events.
New hires often sit idle on their first day because account creation, hardware assignment, and system access requests are scattered across manual tickets that different teams handle at different speeds
Offboarding is even riskier: when access revocation depends on a chain of manual tickets across dozens of systems, departed employees frequently retain active credentials for days or weeks, creating serious security and compliance exposure
HR systems, IT service desks, and application owners rarely stay in sync, so status changes like role transfers or terminations get missed entirely
Auditors regularly flag stale accounts belonging to former employees as a top compliance finding, and manual coordination across ticketing, identity, and hardware systems simply cannot scale with hiring volume
The agent listens for employee lifecycle events from the HR system, including hires, role changes, and terminations, and translates each event into the exact sequence of provisioning or deprovisioning actions required across identity providers, business applications, and hardware logistics. It orchestrates account creation with role-appropriate access bundles, tracks hardware shipment and return status, and executes time-bound access revocation immediately upon a termination event rather than waiting for a manual ticket. The agent reconciles its own action log against actual system state daily to catch any step that silently failed.
Lifecycle Event Detection
- Monitor the HR system for hire, transfer, and termination events
- Determine the employee's role, department, and manager
- Map the event to the corresponding access and asset bundle
- Set the required completion deadline based on event type
Provisioning Orchestration
- Create identity provider and email accounts
- Assign role-based application and system access
- Trigger hardware procurement or reassignment shipment
- Notify the manager and new hire of setup status
Offboarding and Access Revocation
- Disable identity provider access immediately on termination
- Revoke application-level entitlements across connected systems
- Trigger hardware return logistics and tracking
- Transfer file and mailbox ownership per data retention policy
Reconciliation and Audit Logging
- Compare intended actions against actual system state daily
- Flag and retry any step that failed silently
- Maintain a complete audit trail per employee lifecycle event
- Generate compliance evidence for access review audits