Waitlist Optimization Agent
Fills cancellations and prioritizes waitlisted patients by clinical urgency and access equity rules.
Same-day and short-notice cancellations leave expensive clinic and OR capacity unused while waitlisted patients remain uncalled
Manual waitlist management is ad hoc and often favors the easiest-to-reach patients over clinical urgency or equity goals
Access leaders lack transparent rules for who is offered released slots
The Waitlist Optimization Agent continuously matches cancellations to waitlisted patients using urgency and equity-aware prioritization
The Waitlist Optimization Agent monitors cancellations and released slots in real time, ranks waitlisted patients by clinical urgency, wait duration, and equity policies, and executes multi-channel outreach to fill openings quickly. Accepted offers are booked automatically; declines cascade to the next candidate. Analytics show fill rates, time-to-fill, and equity outcomes for access governance.
Maintain Dynamic Waitlists
- Sync waitlist entries by specialty, visit type, and modality
- Capture clinical urgency scores and equity cohort attributes
- Track patient contact preferences and offer response history
Detect Open Capacity
- Listen for cancellations, no-shows converted to open slots, and template releases
- Validate slot constraints such as visit length, provider, and equipment needs
- Determine fill window before the slot becomes unusable
Prioritize and Offer Slots
- Rank candidates by urgency, wait time, equity rules, and fit
- Launch sequential or parallel outreach within the fill window
- Book on acceptance and cascade to the next candidate on decline/timeout
Measure Fill and Equity Outcomes
- Record time-to-fill, acceptance rates, and unused slot losses
- Report equity distribution of offered and booked slots
- Tune prioritization weights from operational feedback