Grievance Case Management Agent
Intakes employee relations complaints, routes them to the appropriate investigator, tracks investigation timelines, and maintains a confidential case record.
Employee relations complaints, from harassment allegations to policy disputes, often enter through inconsistent channels such as a manager's inbox or a hallway conversation, resulting in delayed investigation starts and inconsistent documentation that increases legal risk if a case is later challenged
Without centralized tracking, HR leadership lacks visibility into total case volume, investigation timeliness, or recurring issue patterns across the organization
The agent provides a single, confidential intake channel for employee relations complaints, automatically routes each case to the appropriate trained investigator based on complaint type and conflict-of-interest checks, and tracks the investigation against defined timeline standards
It maintains a secure, access-controlled case record throughout the process and aggregates anonymized case trend data for HR leadership without exposing individual case details
The agent provides a confidential intake form or channel for employee relations complaints, capturing structured details about the complaint type, parties involved, and requested confidentiality level. It applies routing logic to assign the case to a qualified investigator while automatically checking for conflicts of interest based on reporting relationships, then tracks the investigation timeline against internal policy standards with automated reminders for approaching deadlines. Throughout the case, access to details is restricted to authorized personnel only, and closed case data is anonymized and aggregated for leadership trend reporting.
Confidential Intake
- Provide a secure, confidential channel for complaint submission
- Capture structured complaint type and involved party details
- Confirm the complainant's requested confidentiality level
- Generate a unique, access-controlled case file
Route to Investigator
- Match the case to a qualified trained investigator by complaint type
- Check for conflicts of interest based on reporting relationships
- Assign the case and notify the investigator securely
- Set the investigation timeline per policy standards
Track Investigation Progress
- Monitor investigation milestones against timeline standards
- Send automated reminders for approaching deadlines
- Log all case updates in the secure case record
- Escalate overdue investigations to HR leadership
Close Case and Aggregate Trends
- Document final investigation findings and resolution
- Restrict detailed case access to authorized personnel only
- Anonymize and aggregate closed case data for trend reporting
- Deliver quarterly anonymized trend summary to leadership