Freight Claims Recovery Agent
Detects damaged, lost, or short shipments, compiles supporting evidence, and files carrier claims automatically to recover freight losses.
Freight claims are frequently under-filed because compiling proof of delivery, damage photos, invoices, and carrier contracts is time-consuming, so many eligible claims never get submitted before the carrier's filing deadline lapses
Claims teams track deadlines manually across spreadsheets, and status follow-up with carriers is inconsistent, letting recoverable dollars go uncollected
Disputes over liability and valuation drag on for months without clear evidence packages
This agent automatically detects claimable events from receiving and delivery exception data, assembles the required documentation, and files claims within carrier deadlines, then tracks each claim to resolution and escalates stalled ones, materially increasing recovery rates
The agent monitors receiving reports, POD scans, and delivery exception flags for signs of damage, shortage, or loss, and cross-references them against the shipment's carrier contract to confirm claim eligibility and filing deadline. It uses OCR to extract data from damage photos, packing lists, and invoices, and an LLM to draft a claim narrative and compile the evidence package into the carrier's required format. Claims are submitted via carrier portal API or structured email, and the agent tracks acknowledgment and resolution status, sending automated follow-ups and escalating claims that stall past typical resolution timeframes.
Detect Claimable Events
- Scan receiving reports and POD data for damage/shortage flags
- Cross-reference against carrier liability terms
- Confirm claim eligibility and filing deadline
- Prioritize claims by dollar value and deadline urgency
Assemble Evidence Package
- OCR damage photos, BOLs, and invoices
- Compile packing list and delivery exception documentation
- Draft claim narrative describing the loss event
- Calculate claimed value per contract terms
File and Track Claims
- Submit claim via carrier portal or structured email
- Log confirmation number and expected response window
- Send automated follow-ups at defined intervals
- Escalate stalled claims to claims manager
Report Recovery Performance
- Track claim status: filed, approved, denied, paid
- Calculate recovery rate and average settlement time
- Flag carriers with high denial rates for contract review
- Publish monthly claims recovery summary