Emergency Repair Dispatch Agent
Triages critical facility and equipment emergencies, instantly dispatching the nearest qualified responder while coordinating safety protocols and stakeholder alerts.
Facility emergencies — a burst pipe, an electrical fault, a refrigeration failure threatening inventory, a fire alarm — require immediate, correctly-sequenced response, but today's process often depends on someone manually figuring out who to call, whether internal staff or an external emergency vendor is faster, and who else needs to be notified (safety officer, site manager, insurance)
Precious minutes are lost during this decision-making under pressure, and safety protocol steps are sometimes missed in the chaos of an actual emergency
Post-incident reporting required for insurance or regulatory purposes is often assembled days later from memory rather than in the moment
This agent triages incoming emergency reports instantly, dispatches the fastest qualified responder (internal or vendor), pushes required safety protocol steps to on-site staff, and compiles a real-time incident record as the emergency unfolds
The agent is triggered by emergency reports from building sensors (fire, flood, temperature, gas detection), a panic-button app, or a phone call transcription, and immediately classifies the emergency type and severity using an LLM combined with sensor data thresholds. It determines the fastest qualified responder — checking internal on-call staff location/availability first, then external emergency vendor contracts — and dispatches automatically while simultaneously pushing the relevant safety protocol checklist (evacuate, shut off utility, isolate area) to on-site personnel via mobile alert. Throughout the incident, it logs a timestamped record of every action, notification, and status update, and once resolved, compiles the complete incident report needed for insurance, regulatory, or internal review.
Detect and Classify Emergency
- Ingest sensor alerts, panic-button reports, or call transcriptions
- Classify emergency type and severity via LLM/sensor thresholds
- Identify affected location and scope
- Determine required safety protocol
Dispatch Fastest Qualified Responder
- Check internal on-call staff location and qualification
- Evaluate external emergency vendor availability and contract terms
- Select and dispatch fastest qualified option
- Confirm dispatch acknowledgment and ETA
Coordinate Safety Protocol and Alerts
- Push relevant safety checklist to on-site staff (evacuate, shut-off, isolate)
- Notify safety officer, site manager, and other required stakeholders
- Alert nearby facilities/tenants if applicable
- Track protocol step completion in real time
Log and Compile Incident Report
- Timestamp every action, notification, and status update
- Track incident resolution and responder actions taken
- Compile complete incident report for insurance/regulatory needs
- Publish post-incident summary for internal review