Construction Warranty Claim Management Agent
Manages post-construction warranty claims from intake through subcontractor dispatch, tracking resolution against contractual warranty periods.
Warranty claims filed by building owners after project completion often sit unassigned for weeks because no single system tracks which subcontractor's warranty covers a given defect, what the applicable warranty period is, or whether a claim was even acknowledged
Missed warranty response deadlines can convert a covered repair into a costly out-of-pocket liability for the general contractor and damage long-term owner relationships
This agent intakes warranty claims, matches each defect to the responsible subcontractor's warranty scope and remaining coverage period, and dispatches the claim with a tracked response deadline
It monitors resolution status through repair completion and owner sign-off, escalating unresponsive subcontractors before contractual deadlines lapse
The agent captures warranty claims submitted by owners or facility managers, extracting the defect description, location, and reported date, then matches the issue against the project's warranty matrix to identify the responsible subcontractor and the applicable warranty term. It calculates whether the claim falls within the active coverage period and dispatches the claim to the subcontractor with the contractually required response deadline, tracking acknowledgment and repair scheduling. The agent monitors the claim through to repair completion and owner sign-off, automatically escalating to the GC's warranty manager if a subcontractor fails to respond within the required window.
Claim Intake
- Capture defect description, location, and photos from the claimant
- Log the claim with a unique tracking number and reported date
- Classify the defect by building system or trade
Coverage Matching
- Match the defect to the responsible subcontractor's warranty scope
- Verify the claim falls within the active warranty coverage period
- Flag claims outside coverage or with ambiguous responsibility
Dispatch & Response Tracking
- Dispatch the claim to the subcontractor with a response deadline
- Track acknowledgment and scheduled repair date
- Escalate non-responsive subcontractors before deadlines lapse
Resolution & Sign-Off
- Track repair completion status against the scheduled date
- Collect owner sign-off confirming satisfactory resolution
- Archive the closed claim with full documentation trail