AI Guest Concierge & Communication Platform
A 24/7 AI guest concierge for hotels and short-term rentals, handling questions across SMS, WhatsApp, and web chat in both Greek and English, with a real-time staff dashboard to review, approve, or override any response.
How we built it
We deployed a 24/7 AI concierge across SMS, WhatsApp, and web chat with a two-tier knowledge base: property-specific information and enriched local data from Google Maps and TripAdvisor. Staff see every conversation on a real-time dashboard with approve/decline controls, so they stay informed without being the bottleneck. The concierge handles everything from check-in questions to local recommendations around the clock.
Specifically, what we built
- 24/7 guest concierge across SMS, WhatsApp, and web chat
- Two-tier knowledge base with Google Maps and TripAdvisor enrichment
- Real-time staff dashboard with approve/decline workflows
- 12 V2 features: voice concierge, reminders, analytics, AI calling